Privacy Policy
Effective Date: Jan 05, 2024
Introduction
Welcome to M Service Cleaners ltd. We are committed to safeguarding your privacy and ensuring a secure experience when using our services & website. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website MserviceCleaners.ca use to our cleaning services, or communicate with us.
Information we collect
Personal Information: When you use our services or interact with us, we may collect the following personal information:
Contact Details: Name, email address, phone number, and mailing address.
Service Information: Details about the cleaning services requested, including address of the location to be cleaned and any specific instructions provided.
Payment Information: Financial details such as credit card numbers, billing addresses, and transaction history for payment processing.
Usage Data
We may collect information about your interactions with our website including:
Technical information: IP address, browser type, operating system, and device information.
Usage Information: Pages viewed, time spent on pages, links clicked, and other actions taken on our website.
Cookies and Tracking Technologies: Our website may use cookies, web beacons, and similar technologies to enhance your experience. Cookies are small data files placed on your device that help us recognize you and understand your preferences.
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To schedule, perform, and manage cleaning services, communicate with you about your appointments, and respond to your inquiries.
Payment Processing: To process transactions securely and handle billing-related issues.
Improvement: To analyze website usage and customer feedback to enhance our services and user experience.
Marketing: To send you promotional materials, newsletters, or special offers based on your preferences. You can opt out of these communications at any time.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes implementing administrative, technical, and physical safeguards. We assure your data transmission or storage method is completely secure and guarantee absolute security.
Secure Data Collection & Storage
• We collect only the necessary information to provide our cleaning services efficiently.
• All personal data is stored on encrypted and secure servers with restricted access.
• We do not store sensitive financial details; all payments are processed through secure third-party payment gateways.
Encryption & Secure Communication
• Our website is protected with SSL/TLS encryption, ensuring that all communications and transactions are secure.
• Any sensitive data (e.g., passwords) is encrypted and stored securely.
• We regularly update security protocols to prevent unauthorized access to your information.
Third-Party Sharing & Compliance
• We do not sell or share your personal data with third parties except as required to provide our services (e.g., payment processors, scheduling tools).
• We ensure that any third-party services we integrate with follow strict data protection guidelines.
Data Retention & Deletion
• We retain your personal data only as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.
• If you wish to delete your account or request the removal of your personal data, you can contact us at Contact@mservicecleaners.ca
• Secure disposal methods are used to permanently remove outdated or unnecessary data.
Protection Against Cyber Threats
• Our website is monitored for security vulnerabilities and protected by firewalls and anti-malware systems.
• Regular security audits and system updates help us maintain a strong defense against cyber threats.
• Suspicious activities and unauthorized login attempts are monitored and blocked automatically.
We continuously strive to maintain the highest security standards to protect your privacy. If you have any questions regarding our Data Security Policy, feel free to reach out to us.
Your Rights and Choices
At M Service Cleaners Ltd., we respect your privacy and provide you with control over your personal information. You have the following rights and choices regarding how your data is collected, used, and stored.
Right to Access Your Information
• You have the right to, update, or correct your personal information.
• You have the right to request a copy of the personal data we have collected about you. please contact us at Contact@mservicecleaners.ca and we will provide the information on time.
Right to Delete Your Information
• You can request the deletion of your personal data if it is no longer needed for service fulfillment, legal compliance, or dispute resolution.
• We will process your request within a reasonable timeframe, subject to legal obligations.
Managing Your Privacy Preferences
• You can manage cookie preferences through our website settings.
• If you do not want tracking cookies, you can adjust your browser settings to decline them.
• You can also update your marketing preferences in your account settings.
Cookies:
• You can manage cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our website.
If you want to make sure Your Communication with a Website Is Secure or not. Before you share any information online, it’s important to make sure your communication with the website is secure. Fortunately, there are two quick checks to help you be certain
1. Look at the uniform resource locator (URL) of the website. A secure URL should begin with “https” rather than “http.” The “s” in “https” stands for secure, which indicates that the site is using a Secure Sockets Layer (SSL) Certificate. This lets you know that all your communication and data is encrypted as it passes from your browser to the website’s server.
2. Look for a lock icon near your browser’s location field. The lock symbol and related URL containing “https” simply mean that the connection between your web browser and the website server is encrypted, which is important. It prevents others from eavesdropping or intercepting your communication between your browser and the website’s server.
We are committed to protecting your rights and ensuring transparency in how we handle your personal information. If you have any questions or concerns, please contact us at Contact@mservicecleaners.ca
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website with the effective date, and we encourage you to review the policy periodically. Continued use of our services after changes are made constitutes acceptance of the updated policy.
Contact US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
M Service Cleaners Ltd
587-366-2212
Contact@mservicecleaners.ca
640 3rd Street SE,
Medicine Hat, Alberta, Canada
T1A 1M6