Question 1

What Type of cleaning Services your company offer?

Accepted Answer

M service Cleaners provide Janitorial, commercial, Residential and Property care cleaning services  and other wide range of deep & specialized cleaning service such as Apartment clean & sanitizing, move in – move out, one-time deep cleaning and on-going maintenance. We have solutions for you.

Question 2

Do you bring your own supplies and equipments ?

Accepted Answer

Yes, M Service Cleaners Provide all the necessary cleaning supplies and equipment plus if you have specific products you prefer us to use for you clean, we are happy to accommodate your request.

Question 3

Are your cleaning products eco friendly ?

Accepted Answer

M service cleaners use eco friendly and non toxic cleaning products whenever possible to ensure the safety of your property and the environment. If you have specific product preferences, please let us know

Question 4

How do I schedule a cleaning appointment ?

Accepted Answer

Scheduling a cleaning appointment is easy, you can call us directly, fill out the contact form on website or send us email. We will work with you to find a convenient time that fits your schedule.

Question 5

Do I need to be on my property during the cleaning operations?

Accepted Answer

It’s entirely up to you.  Typically, our clients provide us with access to their property so they don’t have to be home. If you prefer to be there during the cleaning, that’s fine too.

Question 6

Are your cleaners insured, bonded and background checked ?

Accepted Answer

Yes, our all team members are fully insured, bonded and undergo through background checks to ensure your safety and peace of mind.

Question 7

How do you handle covid – 19 and other health concerns ?

Accepted Answer

We follow all (AHS) and (PHAC) guidelines for cleaning and disinfection, including wearing masks, gloves and using hospital grade disinfectants. Our team is trained to follow strict hygiene protocols to ensure your safety.

Question 8

What are your rates for cleaning services ?

Accepted Answer

Our rates vary depending on the type of cleaning and frequency of services. And depending on the dirt level of property, please contact us for a free quote tailored to your specific demand and needs.

Question 9

Can I customize my cleaning plan ?

Accepted Answer

Absolutely , we offers flexible cleaning plans tailored to meet your specific needs. Whether you need weekly, biweekly, monthly or one time cleaning. We can create a plan that work for you.

Question 10

Do you offer any discount or special promotions?

Accepted Answer

Yes we offer various discount for new customers, referrals and long term contracts,

Question 11

What is your cancellation policy?

Accepted Answer

We understand that plans can change. Please notify us at least 48 hours in advance. If you need to cancel or reschedule an appointment to avoid a cancellation fees.

Question 12

How can I provide feedback about the service?

Accepted Answer

We value your feedback and constantly strive to improve our services. You can leave review on google & our social media pages or contact us directly with your comments and suggestions please.

Question 13

How long does a typical cleaning session take?

Accepted Answer

The duration of a cleaning session depends on the size and condition of the area, as well as the specific services requested. On average, a standard cleaning of a residential home takes about 2- 4 hours depending on the dirt level, bedrooms, and bathrooms.  but we can provide a more accurate estimate after assessing your needs.

Question 14

Can I request the same cleaner for each visit?

Accepted Answer

Yes, we strive to provide consistency by assigning the same cleaner(s) to your property whenever possible. If you have a preferred cleaner, please let us know, and we'll do our best to accommodate your request.

Question 15

Do you offer move-in/move-out cleaning services?

Accepted Answer

Yes, we offer comprehensive move-in and move-out cleaning services to make your transition as smooth as possible. These services include deep cleaning of all areas, such as kitchens, bathrooms, windows, and floors.

Question 16

What areas do you serve?

Accepted Answer

We provide cleaning services in medicine hat and closest locations. Please contact us to confirm if we serve your specific area or you check the areas we serve on website.

Question 17

What should I do to prepare for my cleaning appointment?

Accepted Answer

To ensure our team can focus on deep cleaning, we recommend picking up personal items, clutter, and valuables. If you have specific areas you want us to prioritize, please let us know in advance.

Question 18

How do you handle keys and access to the property ?

Accepted Answer

For clients who are not home during the cleaning, we can securely manage keys or access codes. We follow strict protocols to ensure the security and privacy of your property.

Question 19

What if I have pets?

Accepted Answer

We love pets! Please let us know if you have pets in your home so we can take appropriate measures, such as using pet-friendly products and ensuring gates or doors remain closed

Question 20

Are your services available on weekends or holidays?

Accepted Answer

Yes, we offer flexible scheduling, including weekends and some holidays, to accommodate your needs. Please book in advance to ensure availability.

Question 21

Can I book a last-minute or emergency cleaning?

Accepted Answer

We understand that emergencies happen.
We offer last-minute and emergency cleaning services based on availability.
Please contact us as soon as possible, and we'll do our best to accommodate you.

Request a Quote!

Frequently asked questiones